Shipping & Ordering Policy
- YOU AGREE TO NOT CHARGEBACK ANY ORDER. Customers agree to work with us to resolve any matters.
- 99% of the time if you reach out to us with a problem we can provide you a satisfactory resolution.
- Shipping to New York, and nearby states CT, DE, MA, MD, MI, NH, NJ, OH, PA, RI, VT, WV costs $24.99 via Priority Overnight FedEx.
- Outside of the States listed above, $39.99 for Priority Overnight FedEx.
- In-state orders qualify for Free shipping at $175.
- Out-of-state orders are $250 minimum.
- Free shipping does not qualify on livesales.
- We do not ship to Hawaii, Alaska, Puerto Rico, Virgin Islands or any military bases.
Effective Jan 1st 2022, there will be a 20% restocking fee on all orders canceled after 24 hours of placing the order.
If you have submitted multiple orders, and have paid for shipping more than once, you will be refunded the additional shipping charges.
- Orders placed during a livesale require a PAID shipping module. There is NO Free shipping valid during a livesale.
- Orders may take up to 3 days to process after payments have been cleared.
- Orders received Wednesday after 12pm EST will ship on Tuesday of the upcoming week or on the delivery date selected on order
- Orders received on the weekend, will be shipped on the following Tuesday.
- Customers are responsible for providing a safe and accurate shipping address to deliver, please double check your address in your order confirmation.
- We will not give refunds for orders where Fedex has determined there’s no safe location to leave package.
- TCK Corals, LLC is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances FedEx is responsible. We will do our best to assist all customers regarding missing packages.
- TCK Corals, LLC has no control over delays of package during the shipping process. You would need to contact FedEx customer service to help answer and track your order. We will do our best to assist all customers with obtaining transit information of your order.
- All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once FedEx responds to your claim, we will be able to take further proper actions to resolve this mishap. Until then, your patience is much appreciated as we work with the shipping carrier(s).
- Filing a claim does not guarantee Fed Ex to partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.
- You agree not to charge back a completed order without first trying to work it with us to resolve whatever problem you are facing.
- Orders will be shipped to the address given at checkout.
- TCK Corals, LLC DOES NOT ship to P.O. Box address.
- Livestock WILL NOT be shipped to APO/FPO addresses.
- TCK Corals, LLC WILL NOT refund orders that were given insufficient, inaccurate, or invalid address.
- NO REFUND on shipping cost for any reasons.
DOA "Dead On Arrival" POLICY
- If in the unfortunate event that you have a D.O.A. (Dead on Arrival) coral upon opening your box, please send us an email with a photo within 2hrs of delivery confirmation by carrier. After receiving the photos, we will advise what to do with the DOAs, do not discard until instructed. If DOAs are confirmed by us and photos sent within 2hrs we will issue a store credit or refund for the DOA coral. Often, we are able to replace the DOAs with the same or similar items, plus shipping costs. Failure to notify us within the 2hr time period will void any guarantees.
- Livesale orders are non-refundable. Livesale pricing is discounted. All prices at checkout stand.
- All coral orders must have video of the unopened box being cut open and the unopened bag showing the DOA coral.
- We are not responsible for DOAs due to carrier delay.
- No refunds of shipping charges will be issued.
- If we are unable to replace your DOA with a comparable item, we will credit your account for the full purchase price of the item as a credit on our website.
- Please ASK any questions about our DOA policy before ordering.
- We reserve the right to cancel and refund any order for any reason we deem suspicious, fraudulent, or any number other reasons not listed here.
GUARANTEES OR ACCURACY
- No guarantees on color accuracy for colors may slightly vary from WYSIWYG items due to your light fixtures, settings, and tank environment.
- We do our best to ensure our products display the correct prices and product information, but if you notice an error—like a $1 product—it's most probably a mistake. We reserve the right to suspend sales of incorrectly priced products until the correct information is established online. We appreciate your understanding in this matter.
- In rare occasions, if a coral's health is not doing good, we will not ship the coral. We will offer the customer the option to purchase or provide refund.
- All sales are final. No exchanges.
*DOA = Dead On Arrival